Payments
You can pay with your credit card. All payments are processed securely through Stripe. Your credit card details are not revealed to us and are never stored on our server or database. For further information about the payment process, please refer to the respective provider’s website.
Delivery
We currently ship to selected destinations within Spain and Europe. We are working to expand our distribution and will update this information as soon as new territories become available.
Orders are dispatched once a week, every Monday. You will receive a confirmation email at pedidos@estudioejemplar.com once your order has been shipped. Delivery times vary depending on the destination. As a general guide, you should expect to receive your order within the following timeframes after dispatch:
Please note that delivery times may vary depending on the country and local courier services. If you do not receive your order within the expected timeframe, please contact us at pedidos@estudioejemplar.com and we will assist you.
You can pay with your credit card. All payments are processed securely through Stripe. Your credit card details are not revealed to us and are never stored on our server or database. For further information about the payment process, please refer to the respective provider’s website.
Delivery
We currently ship to selected destinations within Spain and Europe. We are working to expand our distribution and will update this information as soon as new territories become available.
Orders are dispatched once a week, every Monday. You will receive a confirmation email at pedidos@estudioejemplar.com once your order has been shipped. Delivery times vary depending on the destination. As a general guide, you should expect to receive your order within the following timeframes after dispatch:
- Spain: 3–7 working days
- Europe: 5–10 working days
Please note that delivery times may vary depending on the country and local courier services. If you do not receive your order within the expected timeframe, please contact us at pedidos@estudioejemplar.com and we will assist you.
Order Confirmation
You will receive an email confirmation of your order detailing the items purchased and confirming the transaction.
If any item ordered is unavailable, we will notify you as soon as possible and refund the corresponding amount using the original payment method.
Customs
All international orders are clearly marked as “printed matter”. While this generally means they should not be subject to customs duties, we cannot guarantee that additional charges will not apply. Any customs fees, taxes or import duties are the responsibility of the customer.
Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return only if they are received damaged or if the incorrect item has been delivered. Before returning any item, you will need the receipt or proof of purchase and you must contact us at pedidos@estudioejemplar.com to inform us of the issue and obtain return instructions. Once the returned goods have been received and inspected, we will refund the cost of the goods and the original shipping cost, where applicable.
Privacy Policy
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from our website. For any privacy-related questions, please contact us at hola@estudioejemplar.com.
When you visit the Site, we automatically collect certain information about your device, including:
Additionally, as you browse the Site, we collect information about:
We refer to this automatically collected information as “Device Information”.
We collect Device Information using:
When you make or attempt to make a purchase, we collect:
We refer to this as “Order Information”.
“Personal Information” refers to both Device Information and Order Information.
Behavioural Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications that may be of interest to you.
You can opt out of targeted advertising via:
You can also opt out of certain services through the Digital Advertising Alliance: http://optout.aboutads.info/
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we detect a “Do Not Track” signal from your browser.
Your Rights
If you are a resident of the European Economic Area (EEA), you have the right to:
To exercise these rights, please contact us at hola@estudioejemplar.com.
We process your information to fulfil contracts (for example, when you place an order) and to pursue legitimate business interests. Your information may be transferred outside Europe, including to Canada and the United States, when required by the services we use.
Data Retention
When you place an order, we will maintain your Order Information for our records unless and until you request its deletion.
Changes
We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes.
Contact
For more information about our privacy practices, questions or complaints, please contact us at:
hola@estudioejemplar.com
You will receive an email confirmation of your order detailing the items purchased and confirming the transaction.
If any item ordered is unavailable, we will notify you as soon as possible and refund the corresponding amount using the original payment method.
Customs
All international orders are clearly marked as “printed matter”. While this generally means they should not be subject to customs duties, we cannot guarantee that additional charges will not apply. Any customs fees, taxes or import duties are the responsibility of the customer.
Returns Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return only if they are received damaged or if the incorrect item has been delivered. Before returning any item, you will need the receipt or proof of purchase and you must contact us at pedidos@estudioejemplar.com to inform us of the issue and obtain return instructions. Once the returned goods have been received and inspected, we will refund the cost of the goods and the original shipping cost, where applicable.
Privacy Policy
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from our website. For any privacy-related questions, please contact us at hola@estudioejemplar.com.
When you visit the Site, we automatically collect certain information about your device, including:
- Web browser type
- IP address
- Time zone
- Certain cookies installed on your device
Additionally, as you browse the Site, we collect information about:
- The pages or products you view
- The websites or search terms that referred you
- How you interact with the Site
We refer to this automatically collected information as “Device Information”.
We collect Device Information using:
- Cookies: data files placed on your device, often including an anonymous unique identifier.
- Log files: which track actions on the Site and collect data such as IP address, browser type, internet service provider, referring/exit pages and date/time stamps.
- Web beacons, tags and pixels: electronic files used to record browsing activity.
When you make or attempt to make a purchase, we collect:
- Name
- Billing address
- Shipping address
- Payment information
- Email address
- Phone number
We refer to this as “Order Information”.
“Personal Information” refers to both Device Information and Order Information.
Behavioural Advertising
We may use your Personal Information to provide you with targeted advertisements or marketing communications that may be of interest to you.
You can opt out of targeted advertising via:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also opt out of certain services through the Digital Advertising Alliance: http://optout.aboutads.info/
Do Not Track
Please note that we do not alter our Site’s data collection and use practices when we detect a “Do Not Track” signal from your browser.
Your Rights
If you are a resident of the European Economic Area (EEA), you have the right to:
- Access the personal information we hold about you
- Request correction, update or deletion of your personal information
To exercise these rights, please contact us at hola@estudioejemplar.com.
We process your information to fulfil contracts (for example, when you place an order) and to pursue legitimate business interests. Your information may be transferred outside Europe, including to Canada and the United States, when required by the services we use.
Data Retention
When you place an order, we will maintain your Order Information for our records unless and until you request its deletion.
Changes
We may update this Privacy Policy from time to time to reflect operational, legal or regulatory changes.
Contact
For more information about our privacy practices, questions or complaints, please contact us at:
hola@estudioejemplar.com
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at hola@estudioejemplar.com